Refund policy

Returns and Refunds

We hope you love your order. If you change your mind, please email sian@megpippa.co.uk within 14 days of receiving it, including your name and order number.

After notifying us, you have a further 14 days to return the item. Please contact us before posting your return so that we can provide the correct return address and instructions.

Change-of-mind returns

Customers are responsible for the cost of returning an unwanted item. We recommend using a tracked postal service, as the return remains your responsibility until it reaches us.

You may inspect the workbook as you would in a shop. However, we may reduce the refund to reflect any loss in value if it has been written in, marked, damaged or handled more than reasonably necessary to inspect it.

Faulty, damaged or incorrect items

Please contact us as soon as possible if your order arrives faulty, damaged or incorrect. Include your order number and photographs where possible so that we can put things right.

Where an item is faulty, damaged or incorrect, we will cover the reasonable return cost and offer an appropriate replacement or refund. This does not affect your statutory rights.

Refunds

Once your return has been received and checked, we will confirm whether the refund has been approved. Approved refunds will be issued to the original payment method within 14 days.

For eligible change-of-mind cancellations, we will also refund the original standard delivery charge. If you selected a more expensive delivery service, only the cost of our standard delivery option will be refunded.

Your bank or card provider may take additional time to display the refund.

Cancellations before dispatch

If your order has not yet been dispatched, please contact us as soon as possible. Where cancellation is possible, a full refund will be issued to the original payment method.

Contact

For any return or refund questions, email sian@megpippa.co.uk.

This policy does not affect your statutory rights.